WELCOME TO THE SCOOCH PROMISE CLAIM FORM

Please fill out the info below to start your claim. A claim expert will contact you within 2-3 business day to verify information. If you have any questions please email us at claims@scoochcase.com. Thank you.

If you are in need of a phone case replacement, please fill out a phone case replacement claim here: https://help.scoochcase.com/warranty

Please select a valid form

Scooch Promise Limited Warranty

This limited warranty assures that the Scooch (manufacturer) Wingman, Wingmate, and Wingpro (case / cases) products will provide coverage against defects described below during the warranty period, which period shall be defined in or on your original product packaging or purchase receipt.

Register Your Warranty:

Please note: you must register your warranty at scoochcase.com/register within thirty (30) days of purchase. Failure to do so will void the warranty. This warranty is non-transferable and only applies to the original purchaser.

If the cases are defective when received, or becomes defective during the manufacturer’s warranty period, it will be replaced in accordance with Scooch’s original manufacturer’s warranty. You should contact Scooch directly if this occurs at scoochcase.com/warranty. If the Scooch product is properly installed on your device and your device itself experiences rear glass breakage, or material damage to the chassis of your device, Scooch will pay up to one hundred dollars ($100.00) toward the repair or replacement of the device’s rear glass or chassis only. This limited warranty does not cover liquid damages, negligent, fraudulent and/or intentional damage.

This limited warranty is effective for one (1) year from the date of purchase, provided the Scooch product is properly installed on the device at all times from the date of purchase, and that the product has been successfully registered at scoochcase.com/register within the 30 allotted days. Removal of the Scooch product prior to claim approval will void the warranty. Scooch must be notified within fifteen (15) days of rear glass or chassis damage, with all records made available for inspection and verification of defects by our care team expert. This limited warranty is exclusive and in lieu of all other warranties, including any warranty of merchantability or fitness for a particular purpose. The liability of Scooch under this warranty shall be limited to the replacement of Scooch products, or when applicable, one claim for up to one hundred dollars ($100.00) for the repair of the device’s rear glass or chassis only, in accordance with the device manufacturer’s specifications, if the device’s rear glass or chassis is damaged when the Scooch case product is installed, as noted herein. Claims will only be approved for the repair of the phone’s rear glass or chassis and may not be applied to replacing or upgrading the phone. In no event shall Scooch be liable for any special, indirect, incidental or consequential damages. This warranty is void if the product covered by the warranty has been damaged other than rear glass or chassis damage due to Scooch failure.

Upgraded Coverage

If the Scooch product is properly installed on your device and you’ve purchased enhanced coverage, either directly through a flat fee purchase option, or by receipt of said coverage as result of an additional qualifying purchase, and your device itself experiences rear glass or chassis breakage, or material damage, Scooch will pay you up to one hundred fifty dollars ($150.00) toward the repair of the device’s rear glass or chassis only. This limited warranty does not cover liquid damages, negligent, fraudulent and/or intentional damage.

This limited warranty is effective for one (1) year from the date of purchase, provided the Scooch product is properly installed on the device at all times from the date of purchase, and that the product has been successfully registered at scoochcase.com/register within 30 days. Removal of the Scooch product prior to claim approval will void the warranty. Scooch must be notified within fifteen (15) days of rear glass or chassis damage, and all records be made available for inspection and verification of defects by our care team experts. This limited warranty is exclusive and in lieu of all other warranties, including any warranty of merchantability or fitness for a particular purpose. The liability of Scooch under this warranty shall be limited to replacement of Scooch products, or when applicable, one claim per IMEI for up to one hundred fifty dollars ($150.00) for the repair or replacement of the phone rear glass or chassis only, in accordance with the device manufacturer’s specifications, if the device rear glass or chassis is damaged when Scooch case product is installed, as noted herein. Claims will only be approved for the repair or replacement of the phone rear glass or chassis and may not be applied to replacing or upgrading the phone. In no event shall Scooch be liable for any special, indirect, incidental or consequential damages. This warranty is void if the product covered by the warranty has been damaged other than rear glass or chassis damage due to Scooch case failure.

To Make Claim:

Please visit scoochcase.com/claim. Then follow the instructions on screen. Your device must have the Scooch case product installed and in place at the time the unit was damaged and at the time of claim approval. The Scooch product must not be removed until claim has been approved for payment. Doing so will void the warranty.

LEGAL RIGHTS NOTICE:

THIS LIMITED WARRANTY SETS OUT THE FULL EXTENT OF OUR RESPONSIBILITIES, AND THE EXCLUSIVE REMEDY REGARDING THE SCOOCH CASE PRODUCTS. ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. SCOOCH SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, EXPENSES ARISING OUT OF THIRD PARTY CLAIMS, INCONVENIENCE, OR ANY OTHER LOSS), WHETHER OR NOT CAUSED BY OR RESULTING FROM BREACH OF CONTRACT, NEGLIGENCE, OR OTHER WRONGFUL ACT OR OMISSION, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SCOOCH DOES NOT AUTHORIZE ANY PERSON, ENTITY OR FACILITY TO CREATE FOR IT ANY OTHER WARRANTY OBLIGATION OR LIABILITY IN CONNECTION WITH THIS PRODUCT. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ADDITION, SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.