SHIPPING INFORMATION

General

Due to our automated system, orders are automatically submitted to our Scooch Distribution Center in the state of Indiana as soon as they are submitted online.

USPS and DHL Shipping

Upon shipment you will receive an e-mail notification containing tracking information so that you can view the status of your order. Please note the following DHL delivery requirements: A signature is NOT required for residential deliveries. A signature IS required for deliveries to apartment complexes and commercial addresses (they cannot leave your package without a signature or they will become liable). USPS will leave packages at apartment complexes and most commercial addresses. USPS Priority timeline is not guaranteed by the USPS – and therefore not by Scooch. However, USPS Express 1 Day is guaranteed.

Shipping Internationally

Please note due to COVID-19 there may be some restrictions to shipping in your area at this time. All unrestricted International orders are shipped via USPS International or DHL International (you choose at checkout) and deliveries may also be delayed due to COVID-19. The cost of shipping is calculated automatically based on weight and location when you place your order online. You will be able to view the cost before you submit your final order. Scooch covers the cost of duties and taxes for you when you order DHL! Please note that we are obligated by law to declare the proper value on all shipments.

Shipping to an APO Address

By utilizing UPS Mail Innovations, OtterBox is able to offer shipping to military addresses. Please allow 14-22 business days for delivery.